Frequently Asked Questions
To help new customers get started with our service, we have compiled a list of FAQs that will
help explain the basics, how to setup account registration and how to configure advanced features. You can
either select from the category list or use the search field below to find an answer to your question.
If you are unable to find an answer, or need additional help, please call us on: 0191 645 06 07
How do I find my user login details?
Easy! First, go to Your Dashboard and then select 'My VoIP' from the navigation bar on the left. Click on 'Users' and a list of the current users is displayed. Your login username and password will be visible next to your 'User' name.
Note: If you do not see the 'Users' option then you do not have permission to access this page. Please contact an administrator of this account.
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